joya9apk Privacy Policy — Your Information Is Safe With Us

The meanings of some important terms used in this Privacy Policy are as follows:

• "Personal Information" means any information that can directly or indirectly identify a specific individual — such as name, email address, phone number, date of birth, or transaction details.
• "Service" means the joya9apk website, mobile application, and all associated platforms.
• "User" means any registered or unregistered individual who uses our services on joya9apk.
• "Processing" means any operation involving the collection, storage, analysis, transfer, or deletion of data.

This Policy applies fully to all digital services of joya9apk and to all users located in Bangladesh. If you disagree with any part of this Policy, please refrain from using our services.

joya9apk may collect information from you in various ways. The categories of information collected are described in detail below:

2.1 Registration and Account Information

When you open an account on joya9apk, we collect the following information:

• Full name (in Bengali and English)
• Email address
• Mobile phone number
• Date of birth (for age verification — only those aged 21 or above may register)
• Password (stored in encrypted form)
• Currency preference and language preference

2.2 Identity Verification Information

To ensure responsible gaming and to prevent money laundering, we may request the following documents:

• National ID card (NID) or a copy of your passport
• Proof of address (utility bill or bank statement)
• Proof of payment method (bKash, Nagad, Rocket, or Upay account details)

2.3 Transaction Information

The following information related to your financial transactions is recorded automatically:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction reference number
• Bonus receipt and usage history

2.4 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Connection time and duration
• Game history and preferences
• Cookies and local storage data

joya9apk uses your information only for the specific purposes described below. Your information is never used for any unauthorised purpose.

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Ensuring login and security verification
• Processing deposits and withdrawals
• Providing bonus and promotion benefits
• Managing VIP membership benefits

3.2 Security and Legal Compliance

• Taking steps to prevent fraud and money laundering
• Ensuring age verification (users aged 21+ only)
• Meeting legal obligations
• Enforcing responsible gaming policies

3.3 Service Improvement and Communication

• Improving platform functionality
• Identifying and resolving technical issues
• Sending important account-related notifications
• Personalising the service according to your preferences
• Providing customer support

joya9apk never sells or rents your personal information. However, in specific circumstances and for limited purposes, we may share information with certain trusted third parties:

4.1 Payment Processors

To complete financial transactions, necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banks. This information is used solely for processing transactions.

4.2 Identity Verification Services

Minimum required information may be shared with accredited verification agencies for age and identity verification.

4.3 Legal Authorities

Information may be provided to government authorities in accordance with applicable laws in Bangladesh or by order of a court.

4.4 Technology Service Providers

Trusted technology companies assist us with data processing for server hosting, cybersecurity, and technical infrastructure management. All such partners operate under strict confidentiality agreements.

joya9apk uses the most up-to-date technical and organisational measures to protect your personal information. Our security measures include:

• SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Firewall Protection: Servers are protected by advanced firewalls and an Intrusion Detection System (IDS).
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Restricted Access: Only authorised staff may access user information, and only when specifically required.
• Data Backup: Your information is backed up regularly so that no data is lost due to a technical issue.

Although we strive to ensure the highest level of security, transmitting data over the internet is never 100% secure. You are also responsible for keeping your login credentials private and logging out after using your account on an unfamiliar device.

We use cookies and similar technologies to ensure the proper functioning of the joya9apk platform and to improve your experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions and storing security tokens. Without them, the service does not work properly.

6.2 Functional Cookies

These cookies help remember your preferences and settings (such as language selection and theme preference) so you do not have to set them again on each visit.

6.3 Analytics Cookies

We use analytics cookies to understand how our platform is being used. This information is completely anonymous and is used to improve the service.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some features of the platform from working properly.

As a user of joya9apk, you have the following rights over your own information:

• Right of Access: The right to receive a copy of the information we hold about you.
• Right to Rectification: The right to request correction of your information if it is inaccurate or out of date.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Opt Out of Marketing Communications: The option to stop receiving promotional emails or notifications.
• Right to Lodge a Complaint: The right to raise a complaint with the relevant authority if you have concerns about how we process your information.

To exercise any of your rights, please contact our support team. We will aim to respond to your request within 30 working days.

joya9apk retains your information only for as long as necessary. The retention period depends on the type of information and legal obligations:

• Account Information: For as long as the account is active, and for a specified period after closure in accordance with legal requirements.
• Financial Transaction Records: Generally retained for up to 5 years in compliance with anti-money laundering laws.
• Game History: For the duration of the account and for a limited period afterwards.
• Technical Logs: Generally for a maximum of 12 months.

Once the specified period has ended, your information is securely deleted or anonymised.

joya9apk strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information.

We ask parents and guardians to monitor your children's internet use and to have open conversations with them about online gaming.

joya9apk reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Publish the new version on this page and update the "Last Updated" date.
• Notify registered users of the changes by email.
• Display a notification on the platform.

If you continue using our services after changes are made, you will be considered to have agreed to the terms of the updated policy. We therefore recommend reviewing this policy regularly.

If you have any questions, concerns, or requests about this Privacy Policy, please contact our dedicated support team: